Services / On-Site
Bio Matrix Inc. brings the lab to you. Our technicians arrive at your facility with all equipment, instruments, tools, and spare parts needed to complete comprehensive pipette service — no shipping delays, no downtime.
Every on-site visit includes our full 10-point service. Staff can ask questions about pipette calibration and functionality during the visit.
Eppendorf, Rainin, Gilson, Oxford, Sartorius, and more — single to multichannel, all volumes.
Comprehensive evaluation of every component before calibration begins.
Full cleaning per manufacturer recommendations at your facility.
New seals and O-rings installed as part of standard service.
We stock 800+ parts. Over 90% are OEM; all non-OEM parts are quality-validated.
NIST-traceable Certificate of Calibration, performed in accordance with ISO 8655 and manufacturer specifications. Certificates are reviewed, signed, and delivered digitally — typically within 1–3 business days of the service visit depending on batch size and service level. Documentation designed to support CAP, CLIA, GMP, and FDA audit requirements. Level 1 includes a calibration sticker.
Request a Visit
Submit a quote request or contact us directly. We'll confirm whether on-site service is available in your area and agree on a scheduled date.
Technician Arrives
Your assigned regional technician arrives with all necessary equipment and a full inventory of replacement parts.
Service Completed On-Site
All pipettes are inspected, cleaned, overhauled, and calibrated at your facility. Questions from lab staff are welcome.
Digital Certificate Delivery
All certificates go through quality review and are signed before digital delivery — typically within 1–3 business days of the visit. Larger batches and Level 3 as-found/as-left data packages may take additional time. Level 1 service receives a calibration sticker.
We operate three regional teams covering the Eastern US. Each team is staffed by trained technicians familiar with the local regulatory environment.
NC · VA · SC · GA · TN · AL
NJ · NY · CT · RI · MA · VT · NH · ME
DE · PA · MD · Northern FL (Panhandle, Jacksonville, St. Augustine)
On-site dispatch is typically available for facilities with 10 or more instruments. For smaller batches, mail-in service is often the fastest option.
Reminder Service
Sign up and we'll notify you when a technician is scheduled for your region. You can request service directly from the notification email.
On-site service is the right choice for most labs with 10 or more instruments in the Eastern US — but mail-in service is the better fit for smaller labs, labs outside our service area, or facilities that can plan around a short instrument absence. Use the comparison below to decide.
| On-Site | Mail-In | |
|---|---|---|
| Instrument leaves lab | No | Yes |
| Minimum volume | 10+ instruments | No minimum |
| Geographic availability | Eastern US | Any U.S. lab |
| Turnaround | Day of visit | 3–5 business days + transit |
| Relative cost | Higher | Lower |
| Repairs in same visit | Yes | Yes (if parts in stock) |
| Chain-of-custody documentation | Yes | Yes (with documentation) |
How many pipettes do I need for an on-site visit?
On-site dispatch is typically available for facilities with 10 or more instruments. Below that threshold, mail-in service is usually faster and more practical — there's no minimum count and turnaround is 3–5 business days from receipt.
Do my pipettes leave the lab during on-site service?
No. On-site service is completed entirely at your facility. Your instruments never leave the building, which simplifies chain-of-custody documentation for GLP/GMP and FDA-regulated environments.
Can repairs be done during the same on-site visit?
Yes, in most cases. Our technicians carry 800+ replacement parts covering the most common brands and models. Parts not in stock will be identified during the visit and handled as a follow-on service.
How far in advance do I need to schedule?
We run scheduled routes through each region. Sign up for our reminder service and we'll contact you when a technician is in your area. For facilities that can't wait for the next route, expedited scheduling may be available — contact us to check.
What does the certificate look like, and who accepts it?
Every on-site calibration produces a NIST-traceable Certificate of Calibration performed in accordance with ISO 8655. Certificates are reviewed, signed, and delivered digitally — typically within 1–3 business days of the visit. Documentation is accepted by CAP, CLIA, FDA, GLP, and GMP auditors without supplemental paperwork.
What geographic areas do you cover for on-site service?
We operate three regional teams covering the Eastern US: NC/VA/SC/GA/TN/AL; NJ/NY/CT/RI/MA/VT/NH/ME; DE/PA/MD and northern FL. Facilities outside this footprint can use our mail-in service from any U.S. address.
Calibration Reminder Service
Never miss a calibration due date.
We'll notify you when a technician is scheduled in your area — so you can request service in one click.
Request a free quote and we'll confirm availability in your region within one business day.
