When we receive a pipette for repair, our technician performs an inspection and provides a quote for the repair. For any pipette requiring extensive repairs or when a part is not in stock, we will provide you an estimated timeline and ship the pipette once repaired.
Our repair service is included for free with our Level 1 service. We charge only for the cost of the replacement parts. Special calibration service requests are an additional cost.
Bio Matrix maintains a stock inventory of over 800 different replacement parts covering almost every brand and model. Over 90% of these parts are OEM parts. Non-OEM parts are validated in quality control.