All pipette service orders are processed on a first-come-first-served basis.
Bio Matrix maintains a stock inventory of over 800 different replacement parts covering almost every brand and model. Over 90% of these parts are OEM parts. Non-OEM parts are validated in quality control.
Therefore, our lab typically complete orders for standard Preventive Maintenance and Calibration (Level 1 service) within 48 hours of receipt.
Complex repairs, especially those needing non-stocked parts, require more time, and the lab will contact you with an estimated turnaround after the instruments have been assessed.
We offer free ground shipping (both ways) for 15 or more pipettes. There is a $20 return shipping flat fee for less than 15 pipettes.
Special return shipping arrangements may be made upon request. You can also indicate your preference for overnight shipping in the notes section of our mail-in request form.