{"id":429,"date":"2020-03-15T18:07:11","date_gmt":"2020-03-15T22:07:11","guid":{"rendered":"https:\/\/biomatrix.us\/?page_id=429"},"modified":"2024-09-25T18:41:17","modified_gmt":"2024-09-25T22:41:17","slug":"mail-in-service","status":"publish","type":"page","link":"https:\/\/biomatrix.us\/services\/mail-in-service\/","title":{"rendered":"Mail-In Service"},"content":{"rendered":"\n
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\n Mail-In Service <\/h1>\n <\/div>\n
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All Brands and Models<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t
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10 Point Inspection<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t
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Internal & External Cleaning<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t
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Overhaul of Sealing System<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t
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OEM Parts<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t
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Mail-In Service<\/h6>\n

Our Process<\/h1>\n

All pipette service orders are processed on a first-come-first-served basis.<\/p>\n

Bio Matrix maintains a stock inventory of over 800 different replacement parts covering almost every brand and model. Over 90% of these parts are OEM parts. Non-OEM parts are validated in quality control.<\/p>\n

Therefore, our lab typically complete orders for standard Preventive Maintenance and Calibration (Level 1 service) within 48 hours of receipt.<\/p>\n

Complex repairs, especially those needing non-stocked parts,<\/b> require more time, and the lab will contact you with an estimated turnaround after the instruments have been assessed.<\/p>\n

We offer free\u00a0<\/strong>ground shipping (both ways) for 15 or more pipettes.\u00a0 There is a $20 return shipping flat fee for less than 15 pipettes.<\/p>\n

Special return shipping arrangements may be made upon request. You can also indicate your preference for overnight shipping in the notes section of our mail-in request form.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t

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mail-in service<\/h2>\n

We will email you our mail-in instructions and decontamination form.\u00a0 All instruments must be decontaminated from radioactivity, bio-hazardous material and toxic substances.<\/span><\/p>\n\n\t\tRequest service<\/span>\n\t<\/a>\n\n\n\n <\/div>\n <\/div>\n \n